Showing posts with label Facebook Engineering. Show all posts
Showing posts with label Facebook Engineering. Show all posts

Why Facebook Ads Are Undervalued By 800%

Facebook advertising is even more powerful than previously thought.

Advertising efficacy is usually assessed using the “last click,” meaning that the point of interaction right before the conversion is considered.  But this methodology has become outmoded in the context on Facebook advertising because people simply aren’t in buying phase when playing around on the social network, making it highly unlikely that a brand advertising on the site will get an immediate conversion.
Most Facebook ad clicks lead to a conversion at a later time and through a different channel. But last click analysis would have inaccurately attributed these conversions to last channel in the purchase path.
Quite often this shows search as the beneficiary because when people are ready to buy something online, what lazier way is there to navigate to your chosen brand website than by quickly searching for the site?
My experience of analyzing advertisers’ Facebook advertising conversions shows that between five and eight times as many sales from Facebook happen on a first click basis rather than last click.
Last click valuation refers to focusing on the advertising channel that a customer most recently interacted with before converting to a sale. Let’s instead consider Facebook to be the first click in a sequence of interactions that ultimately leads to a conversion on any channel.
For higher consideration purchases, where the length of time to conversion can be several days or weeks, this type of analysis is particularly important.
A typical example is the travel industry where we are seeing more than 30 percent of conversions take longer than 7 days from the first visit to final conversion. This has a big impact on measurement.
The result for travel is that awareness creating forms of advertising such as Facebook are often either the first click in this process or an assisting click. In the samples we analysed Facebook was the first click in the transaction over 3.5 times more than when it was the last click. This ratio increases up to six for assists.
When compared to other channels this is one of the highest ratios — showing the power of Facebook’s influence on other channels. The main beneficiary being paid search where more than 40 percent of transactions converted on price per click where Facebook was an assisting click.
Another interesting statistic we uncovered was that the average order value increased with the longer paths to conversion. This makes sense since the bigger the purchase, the more
thought goes into it. This adds another dimension to the importance of accurate tracking andattribution, particularly if last click (as a method) is undervaluing the order values as well as the transactions.
Grant Muckle is the managing director of I Spy Labs.

D.C. Facebook Employees Get A New Boss

Joel Kaplan, a former staff member under George W. Bush, will join Facebook and lead the Washington D.C. office.

Previously an executive vice president at Energy Future Holdings, Kaplan has very strong ties to the Republican party.
Facebook is in need of growing the company’s D.C. efforts as they want to “demonstrate to policy makers that [they] are industry leaders in privacy, data security and safety,” the company said in a press release.
Evelyn Rusli of the New York Times is calling this a “significant coup.” Given the increasing scrutiny surrounding Facebook’s privacy practices, it’s critical that they continue to add staff members to increase their influence within the beltway.
It also sounds like a great career change for Joel Kaplan. According to the Times, he’s leaving a private equity firm that’s currently “sitting on billions of dollars of losses.” Sounds like the perfect time to jump ship and head to a company which is sitting on billions of dollars in new revenue!
In addition to Joel Kaplan, Facebook has hired another Republican, Myriah Jordan, who “recently served as general counsel to Senator Richard Burr, Republican of North Carolina,” the Times said.
I’m sure we’ll be hearing much more about the D.C. office in the coming months as it attempts to convince Congress that Facebook’s privacy practices sufficiently protect users.

How To Succeed At Facebook Advertising

Gordmans opened two new stores in Minneapolis and promoted them with several Facebook campaigns, working with BlitzLocal.com.
They created two different types of campaigns: one advertising an event, and another advertising a tab. Both were targeted at the city level. Because the scope was so narrow, tests included adding the city name as part of the ad image itself. Overall though, these ads definitely helped in garnering more visitors.

Sponsored Stories Outperformed Regular Facebook Ads

There are two types of sponsored stories – a sponsored like, which targets friends of your fans, and a Sponsored post, which shows messages to existing fans. Gordmans ran a highly targeted sponsored like ad:
  • within the regions where the retailer has its 68 retail locations
  • female demographic
  • keywords related to bargain-hunting
While most Facebook ads are lucky to get a 0.05 percent clickthrough rate, this campaign drove a .4 percent CTR on the first day, which fell by 45 percent within 48 hours to .2 percent.
Generally, anything at or above 0.1 percent is highly optimized. Sponsored likes also cut the cost per click by 70 percent and cost per fan by 83 percent overall. That’s like getting a 77 percent discount off from Facebook.

In two days, this ad drove 515 clicks for $76 and gained 418 new fans. That works out to 18 cents per fan and a click-to-conversion rate of 81 percent.
Most brands out there are getting fans at between $2 and $10, the former via self-serve and the latter via premium ads. $0.18 for a new fan, one that is giving your brand permission to talk to them, is a great cost of acquisition.
Gordmans found the key to success with Facebook advertising is leveraging the endorsement of their existing fans. People are far more likely to click on events that are associated with what their friends are doing.

Highly Engaged Content Equals Positive Fan Growth

The creative refresh demand of social requires you to be able to iterate much quicker, to refresh your content and creative much more quickly than other types of online marketing.  Gordmans knew they needed to rotate ads to keep them fresh. Facebook ads are typically served to the same users multiple times, often in the same day, so they quickly tune-out repeat ads.
Gordmans also used the Webtrends Apps platform to develop fresh and engaging applications rewarding customers for engaging through fans-only promotions.
While apps have about a 10-to-14 day shelf life before people start to drop off in interaction, ads have around three-to-five days before you see a dramatic drop off. But because Gordmans’ wall postings resonated well with the brand, only five percent of fans have unsubscribed from the page.


Geo-Targeting Works

The average human attention span is about 30 seconds. In fact, successful Facebook advertisers try to relate images to their audience, for example by serving an image of a local landmark or in Gordmans case including the city name is another way to garner more attention.


By injecting the city name in the ad image in conjunction with the geo-targeting, the ads were more appealing and relevant.
Gordmans found that geo-targeted ads with the city name on the ad image performed better than the ads without it. With geo-targeted ads that offered fans the opportunity to check in and claim deals, Gordmans was able to drive customers to their brick and mortar stores.

More Earned Media At A Cheaper Rate

By measuring the number of impressions the Facebook page generated over time, then estimating a $5 cost per impression, we can determine the earned media value of the brand.
Earned media represents impressions generated for free, from efforts outside of the traditional ad spend, which includes viral and word-of-mouth publicity such as likes and shares.

This type of exposure has a high quality because  it leverages the trust of friends. With over 38 million impressions over a period of 79 days, at the aforementioned $5 CPM, we get $190,000 earned media value for that time period, which represents how much ad spend would have been required to achieve the same number of impressions via paid media.
Extended out over a year’s time, the value is $879,000 per year, or $4.5 million in perpetuity, assuming we’ve applied a 20 percent discount rate to the projection of earned media over time.

What’s Next?

Now in the works is a new Facebook places strategy— to drive check-ins, shares, and coupons.
Gordmans has had a lot of success in running Google Adwords campaigns with a focus on letting users redeem coupons. Running similar campaigns on Facebook will reinforce the Google campaigns, and with Facebook’s social twist tied into the coupon redemption strategy, they expect to see excellent results.

Deals get Social

A few months ago we launched Check-In Deals, to help you get special offers when you check in at local businesses from your mobile. Today we're going a step further and testing a new feature to help you find fun experiences to share with your favorite people: Deals on Facebook.

Initially, Deals will be available to people in Atlanta, Austin, Dallas, San Diego, and San Francisco and we hope to expand this test to other cities in the future.

Deals get social
While many Deals on Facebook offer discounts, it's more important to us that you find interesting experiences around you to do with friends.  We've worked with partners and local businesses to help deliver the best social activities in your area.  And once you've found a deal you like, having the deal on Facebook makes it easy to share, buy and plan with your friends.

For example, Austin City Limits Live is offering an 'All Access Experience' for concerts starting in May. You can buy this deal and get backstage passes, sound check access and a catered dinner in addition to attending the show.


How to find Deals
You can find deals on Facebook in a couple of different ways — for example, you can get deals updates through email and notifications to find out about new deals in your area. You can also check out the Deals tab of your home page. If your friends chose to share this information, you may also see the deals friends buy or like in your News Feed.


We are working with aDealio, Gilt City, HomeRun, kgb deals, OpenTable, Plum District, PopSugar City, ReachLocal, Tippr, viagogo, and zozi, so you can buy their Deals on Facebook too.

Whether you're making plans for this weekend or your best friend's birthday or a big anniversary, check out Deals on Facebook today to find cool things to do with friends.

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